Call Centers in Mexico

Outsourcing calls across the globe means management headaches and a language barrier for customers. But call centers in nearby Mexico offer the same savings with better accessibility and English fluency.

Highly effective call centers in Mexico for half the cost

On average, clients who outsource to our call centers in Mexico using our convenient shelter services save about 50%. In addition to being so affordable, a contact center in Mexico typically offers the same state-of-the-art infrastructure, technologically advanced systems, and power-grid dependability on par with the US.

Many Mexican employees in Tijuana and other border areas have lived in the US. Their near-native fluency allows you to provide customers with an enhanced experience for less.

Mexican call centers industry by the numbers

50%

Average call center labor-cost savings

$3bn

Annual value of Mexican BPO market

80%

Percentage of call centers in Mexico expecting continued growth

Mexico’s ranking among most expanding/competitive global markets

Descubre cómo México puede beneficiar a tu empresa

Un especialista de Tecma se pondrá en contacto contigo en un plazo de 24 horas.

Mexico’s advantages for the call center industry

Same Time Zones

Because Mexico is in the same time zones as Canada and the US, Mexican call center business hours are perfectly synchronized with your North American target audience.
Specialized Services

A Mexican BPO call center often specializes in a specific function like telemarketing, telesales, or other inbound and outbound call center services. This allows for higher efficiency and greater bandwidth than your team may have.
48-Hour Work Week

Mexico’s typical workweek is 48 hours. This translates into more flexibility to provide affordable customer service, technical support, and sales calls around the clock.
English Fluency

English is a common second language in Mexico, and numerous bilingual and bicultural workers have lived extensively in the US. They speak perfect English – often without a noticeable accent. This is critical in effective phone-based services for Canada and the US.
Ease of Management

Proximity with call centers in Juarez, Tijuana and other US border regions, allows US firms access with a short plane trip or even by car. This makes crucial in-person training, relationship building, and team management quick and easy.
Lower Labor Costs

Mexico’s bilingual workforce typically involves half the labor costs of outsourcing to a call center in Canada or the US. These low-cost workers are highly skilled in IT support, debt collection, lead generation, and other important industries.

50%

Ahorro medio por cliente

30-90

Días necesarios para empezar

$2.5

Salario medio en el sector manufacturero en México

Learn how to transition your call center operation to Mexico with minimum risk

DESCUBRE CUÁNTO PUEDES AHORRAR

¡Ya hemos pasado por eso ! ¡Ya lo hemos hecho!

With Tecma you can manage a fully functioning call center in Mexico without worrying about peripheral functions like recruitment, site selection, regulatory issues, or supply chain matters.

Los servicios de Tecma Shelter te permiten centrarte en la fabricación, mientras que Tecma se encarga de todo lo relacionado con México. Con el paso del tiempo, hemos desarrollado un sistema contrastado gracias al cual tu empresa puede evitar los costes que supone mantener un equipo interno de selección de personal, ampliar el alcance de su red de recursos humanos y cumplir y mantener el cumplimiento normativo en todos los aspectos de la legislación mexicana.

Focus on customer experience and ROI with Tecma’s shelter services

Start-to-Finish Service

We offer complete service packages tailored to your unique needs. From site selection to workforce recruitment to process optimization, our unique shelter solutions give you the options you need to navigate this challenging industry and succeed in Mexico.
El cumplimiento normativo no supone ningún esfuerzo

Compliance issues can sidetrack you from your call center mission. But when it comes to regulatory and tax issues, Tecma’s shelter approach has you covered, every step of the way.
Lower Costs

Call center operations in Mexico is how our successful clients stay ahead of the competition by lowering costs – 50% or more. Tecma’s 35+ years supporting clients in Mexico means more savings for you.
High Functioning Facilities

Using Tecma’s shelter approach, you can start a call center in Mexico with top-of-the-line equipment in modern facilities and a highly effective workforce already specialized in your industry.

¿Qué es exactamente un «refugio mexicano para fabricantes»?

Por ejemplo:

Quizás tengas una sólida operación de fabricación en EE. UU., pero quieras trasladar la producción a México para reducir costes. Abrir una fábrica en un país extranjero conlleva numerosas complejidades burocráticas, responsabilidades y dificultades logísticas.

Un «shelter» es una estructura jurídica ya establecida en México en cuyo marco puedes operar como una división. Esto te permite centrarte únicamente en las funciones principales, mientras que la empresa «shelter» se encarga de todo, desde el cumplimiento de las obligaciones fiscales hasta las importaciones y exportaciones, pasando por la contabilidad y los recursos humanos.

Empieza a ahorrar y haz crecer tu dinero

Interested in a Tecma shelter call center?

Tecma’s call centers in Tijuana, Juarez, and throughout the US border region have enhanced ROI and customer experience for our clients for years. We’ve invested thousands of hours into labor relations, site/facilities acquisitions, vendor relationships, and regulatory compliance. Our shelter approach will give you a quick and easy, low-risk transition, so you can hit the ground running. Our expertise and connections are your strategic advantage.