Call Centers in Mexico

Outsourcing calls across the globe means management headaches and a language barrier for customers. But call centers in nearby Mexico offer the same savings with better accessibility and English fluency.

Highly effective call centers in Mexico for half the cost

On average, clients who outsource to our call centers in Mexico using our convenient shelter services save about 50%. In addition to being so affordable, a contact center in Mexico typically offers the same state-of-the-art infrastructure, technologically advanced systems, and power-grid dependability on par with the US.

Many Mexican employees in Tijuana and other border areas have lived in the US. Their near-native fluency allows you to provide customers with an enhanced experience for less.

Mexican call centers industry by the numbers

50%

Average call center labor-cost savings

$3bn

Annual value of Mexican BPO market

80%

Percentage of call centers in Mexico expecting continued growth

Mexico’s ranking among most expanding/competitive global markets

了解墨西哥能为贵公司带来哪些益处

Tecma 的专家将在 24 小时内与您联系。

Mexico’s advantages for the call center industry

Same Time Zones

Because Mexico is in the same time zones as Canada and the US, Mexican call center business hours are perfectly synchronized with your North American target audience.
Specialized Services

A Mexican BPO call center often specializes in a specific function like telemarketing, telesales, or other inbound and outbound call center services. This allows for higher efficiency and greater bandwidth than your team may have.
48-Hour Work Week

Mexico’s typical workweek is 48 hours. This translates into more flexibility to provide affordable customer service, technical support, and sales calls around the clock.
English Fluency

English is a common second language in Mexico, and numerous bilingual and bicultural workers have lived extensively in the US. They speak perfect English – often without a noticeable accent. This is critical in effective phone-based services for Canada and the US.
Ease of Management

Proximity with call centers in Juarez, Tijuana and other US border regions, allows US firms access with a short plane trip or even by car. This makes crucial in-person training, relationship building, and team management quick and easy.
更低的劳动力成本

Mexico’s bilingual workforce typically involves half the labor costs of outsourcing to a call center in Canada or the US. These low-cost workers are highly skilled in IT support, debt collection, lead generation, and other important industries.

50%

客户平均节省金额

30-90

开始所需的天数

$2.5

墨西哥制造业平均工资

Learn how to transition your call center operation to Mexico with minimum risk

了解您可以节省多少

我们去过那里，也做过那些事！

With Tecma you can manage a fully functioning call center in Mexico without worrying about peripheral functions like recruitment, site selection, regulatory issues, or supply chain matters.

Tecma Shelter Services 让您能够专注于生产制造，而 Tecma 则负责处理墨西哥相关事务。经过长期发展，我们建立了一套行之有效的体系，通过该体系，贵公司既可避免维持内部招聘团队的成本，又能拓展人力资源网络覆盖范围，并确保在各方面都符合墨西哥法律规定。

Focus on customer experience and ROI with Tecma’s shelter services

Start-to-Finish Service

We offer complete service packages tailored to your unique needs. From site selection to workforce recruitment to process optimization, our unique shelter solutions give you the options you need to navigate this challenging industry and succeed in Mexico.
合规轻而易举

Compliance issues can sidetrack you from your call center mission. But when it comes to regulatory and tax issues, Tecma’s shelter approach has you covered, every step of the way.
降低成本

Call center operations in Mexico is how our successful clients stay ahead of the competition by lowering costs – 50% or more. Tecma’s 35+ years supporting clients in Mexico means more savings for you.
High Functioning Facilities

Using Tecma’s shelter approach, you can start a call center in Mexico with top-of-the-line equipment in modern facilities and a highly effective workforce already specialized in your industry.

所谓的“墨西哥制造商避风港”究竟是什么？

例如：

也许您在美国拥有一个规模庞大的制造业务，但希望将生产转移到墨西哥以降低成本。在国外开设工厂涉及层层繁琐的行政手续、法律责任以及物流方面的麻烦。

“避税公司”是墨西哥现有的合法实体，您可以以此为平台开展业务。这使您能够专注于核心职能，而避税公司则负责处理从税务合规、进出口到会计和人力资源等所有事务。

开始储蓄并让财富增长

Interested in a Tecma shelter call center?

Tecma’s call centers in Tijuana, Juarez, and throughout the US border region have enhanced ROI and customer experience for our clients for years. We’ve invested thousands of hours into labor relations, site/facilities acquisitions, vendor relationships, and regulatory compliance. Our shelter approach will give you a quick and easy, low-risk transition, so you can hit the ground running. Our expertise and connections are your strategic advantage.