The need to offer warranty and post-warranty repairs in Mexico provides evidence of growth in the country’s domestic market.
DESKO of Bayreuth, Germany, a global innovator in data security, as well as banking, travel, and dedicated solutions, has chosen Tecma Group client company Amcor Service Solutions to provide it with warranty and post-warranty repair services in Mexico. Distribution and repair for all Desko product installed in the Mexican Republic will be performed from Amcor’s Ciudad Juarez operations facility. Amcor’s Ciudad Juarez site works in conjunction with its El Paso-based distribution center, and services clients throughout the USA, Mexico, and the Americas.
According to Amcor Service Solutions’ COO, Rich Guglielmo, “being chosen by DESKO to provide its warranty and post-warranty repairs in Mexico was made possible by our commitment to fully serve this growing market.”
Prior to the performance of warranty and post-warranty repairs in Mexico for DESKO, Amcor executed the same operations on DESKO’s behalf in the United States. DESKO CEO, Werner Zahn, attributed the company’s decision to expand its partnership with Amcor in Mexico to the fact that his firm enjoys a good business relationship with the latter, as well as to the fact that Amcor Service Solutions is “already a trained and certified DESKO service and repair partner in the USA.” Through the new DESKO-Amcor partnership in Mexico, DESKO will seek to expand the scope and reach of its service offerings in Latin America.
ABOUT AMCOR SERVICE SOLUTIONS
AMCOR is an ISO9001:2008 Certified Service Solutions Company that has been providing inventory management, depot repair, replacement parts and refurbishment services to maintenance organizations, manufacturers and end users worldwide since 1986. Headquartered in Pompton Lakes, NJ, AMCOR has service and distribution centers in El Paso, Texas and Juarez, Mexico, to support a variety of products in the POS, general purpose computing, consumer electronics and transportation industries. AMCOR provides component level repair, whole unit repair and refurbishment on printers, kiosks, self-checkout equipment, touch screens, bill acceptors, coin dispensers, PC’s, consumer electronics devices and complex keyboards.
DESKO GmbH offers electronic devices to its clients. The company specializes in equipment for data gathering, security, and payment applications. DESKO GmbH provides products including board pass readers, security scanners, optical recognition devices, barcode readers, and signature capture devices.